![]() ![]() Promotional content: Yelp generally frowns upon promotional content in reviews. Inappropriate content: Threats, harassment, lewdness, hate speech, and other displays of bigotry.Ĭonflicts of interest: Reviews of your own, your friends’, or your relatives’ business, or reviews of your peers or competitors in your industry, or of businesses in your networking group. Let’s take a look at the 7 main types of reviews that Yelp prohibits: While you can’t remove Yelp reviews just because they’re negative, Yelp may remove reviews they determine have violated their content guidelines. What types of Yelp reviews can be removed? You can also easily respond to your reviews automatically and encourage more reviews from your best customers if you so choose. Pro tip: Using small business online reputation management software like Womply allows you to see all your reviews in one place, saving you time while and simplifying the vital process of managing your online reputation. You might also like: How to respond to negative reviews If the majority of your negative reviews would likely be described as “factual,” the most effective approach is to assume the review is legitimate, engage the customer in good faith, and attempt to resolve any issues you can. In fact, Yelp’s policies specifically state, “We don’t take sides when it comes to factual disputes.” If Yelpers actually patronize your business and simply share their experiences, then it’s a good bet those reviews aren’t going anywhere. You can’t ask Yelp to remove reviews simply because you feel they are negative, “mean,” unfair, or even if you feel the customer totally misrepresented their experience. We’ll elaborate those policies in a moment, but first let’s clarify what types of reviews you can’t remove from Yelp. Yelp will remove reviews if you can definitely prove that they violate Yelp’s review policies, and the onus is on you to do so. In some cases, yes, but the issue is a complicated one. So, is it possible to remove Yelp reviews? Unfortunately in our new digital marketspace, anyone and everyone can say pretty much whatever they want about your business, with a few exceptions (which we’ll discuss later). When business owners receive a bad Yelp review, they often ask: “How do I remove Yelp reviews?” or “Can I turn off Yelp reviews for my business?” Think about it: if someone walked around in front of your business with a huge sign saying “Don’t shop here!” you’d probably try to have them arrested. Learn more, plus get free reputation monitoring and customer insights when you sign up for Womply Free! But since 9 out of 10 people report that they trust online reviews as much as a personal recommendation from family or friends, online reviews can have a real effect on small business revenue.Īttract more happy customers and keep them loyal with reputation management software. You’ve worked hard to build a good business and serve your customers. Why you shouldn’t be paralyzed by a bad Yelp reviewĪ bad Yelp review of your business can leave you feeling powerless-and for good reason.Which types of reviews can be removed from Yelp. ![]()
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